Until Lyle came to Smarty, much of his prior customer experience came from the music world. Lyle taught several courses in classical music and jazz at Brigham Young University where he learned to adapt to help individual students achieve their unique outcomes. He's also worked as an independent music producer and small business owner where he's created and produced original music for film and television based on the needs of various stakeholders. Lyle's ability to take in feedback and create solutions, be them musical or technological, has made him an excellent customer support representative at Smarty.